1. Privacy Policy
Effective Date: 23 July 2026
At Orkid Social, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Orkid Social is a creative agency specialising in visual brand identity, content creation, motion design, and web design.
Data Controller: Orkid Social
Contact Email: contact@orkid.social
Location: United Kingdom
Information We Collect
We collect personal data only when necessary to provide our services and communicate with you. This includes:
Identity & Contact Data: Name, email address, phone number, and company name provided when you fill out our contact form or enquire about availability.
Usage & Technical Data: IP address, browser type, operating system, pages visited, time spent on site, and navigation paths. This is automatically collected via cookies hosted by our platform provider, Squarespace.
Client Data: Information provided during onboarding or project execution (e.g., project briefs, feedback, and communication logs).
How We Collect Your Information
Direct Interactions: You provide information by filling in forms on our site, emailing us, or booking a kick-off meeting.
Automated Technologies: As you interact with our website, Squarespace automatically collects technical data about your device and browsing actions via cookies and similar technologies.
Legal Basis for Processing Data
Under the UK GDPR, we rely on the following lawful bases:
Contractual Necessity: To take steps at your request prior to entering into a contract, or to perform a contract with you (e.g., executing a Narrative Retainer or Identity Realignment).
Consent: When you opt into receiving direct communications or accept non-essential cookies on our website.
Legitimate Interests: To analyze website usage, improve our site design, and ensure platform security, provided these interests do not override your fundamental privacy rights.
Legal Obligation: To comply with UK statutory, accounting, and tax requirements.
How We Use Your Information
We use your data to:
Respond to your inquiries and schedule kick-off calls.
Deliver visual identity, video production, and social media services.
Manage client administration, invoicing, and contract management.
Analyze website performance to ensure a seamless visitor experience.
Data Sharing & Third-Party Processors
We do not sell your personal data. We share necessary data with trusted service providers who process data on our behalf to operate our business:
Website Hosting & Infrastructure: Squarespace (Data hosted securely under UK/EU adequacy standards and standard contractual clauses).
Analytics: Squarespace Analytics / Google Analytics (where enabled).
Communication & Project Management: Our email provider and client portal software.
All third-party processors are bound by contract to process your data securely and strictly in accordance with privacy laws.
Data Transfers Outside the UK/EEA
Our website is hosted by Squarespace, Inc., which processes data globally. Transfers from the UK/EEA to the US are protected using UK GDPR-approved transfer mechanisms, such as Standard Contractual Clauses (SCCs) and the EU-U.S. / UK Extension to the Data Privacy Framework.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is routinely deleted after 12 months if no contract is established.
Your Legal Rights
Under the UK GDPR, you have the right to:
Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data ("right to be forgotten").
Restriction & Objection: Object to processing or request restriction of processing.
Data Portability: Request transfer of your data to another party.
Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [Insert Your Email Address]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.
2. Cookie Policy
Effective Date: 23 July 2026
This Cookie Policy explains how Orkid Social uses cookies and similar tracking technologies when you visit our website hosted on Squarespace.
What Are Cookies?
Cookies are small text files placed on your browser or device by a website. They help the site recognize your device, remember preferences, and understand how visitors interact with pages.
How We Use Cookies
Our website uses both first-party cookies (placed directly by Squarespace) and third-party cookies (placed by analytics tools) for the following purposes:
Essential & Functional Cookies (Required):
These cookies are necessary for the website to function securely and correctly. They allow you to navigate the site, load images, and record your cookie preference settings.
Analytics & Performance Cookies (Optional):
These cookies collect information about how visitors use our site (e.g., page views, traffic sources, and loading times). This helps us improve the structure and visual flow of our online spaces.
Managing Your Cookie Preferences
When you first visit our website, a cookie banner will give you the option to accept or decline non-essential (analytics) cookies.
You can change or withdraw your consent at any time by clicking the "Cookie Preferences" link in the footer of our website. You can also block cookies by adjusting your internet browser settings; however, disabling essential cookies may impact your browsing experience.
Updates to This Policy
We may update this policy periodically to reflect technological or legal updates. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding our Cookie or Privacy Policy, please contact us at:
Orkid Social
Email: contact@orkid.social